Event Terms & Conditions

Last updated 10 September 2024.

Acceptance of Terms

The event ticket is issued subject to the terms and conditions set out below (‘The Terms and Conditions’). The purchase of a ticket constitutes acceptance of the Terms and Conditions. 

Event Cancellation Policy

Although we hope it never happens, there may be certain reasons beyond our control, for which we may need to cancel or postpone one or more events. In such situations, we will notify you as far ahead of time as possible, so you can plan accordingly.

• In case of cancellation by Alchemy Theatre, we will refund the full event fees. Refunds will be issued within 21 business days after the scheduled conclusion of the event.
• In case the conference or event is postponed, we won’t be able to offer a refund. If you are not able to attend the event on the new dates, you can either nominate another person or use the funds towards any future events.

We apologise that Alchemy Theatre cannot, and does not, make any exceptions to this policy.

Kindly note that we will not be liable for any losses or damages arising as a consequence of such cancellation(s).

Attendee Cancellation Policy

If you are unable to attend an event, a replacement delegate may be sent in your place at no extra charge. Notification must be made in writing and received to hello@alchemytheatre.co.za no later than 24 hours prior to the event commencing.

Cancellations may be made up to 30 days prior to the event and will be subject to an administration charge equal to 20% of the total ticket price. Tickets will not be refunded for cancellations made less than 30 days prior to the event.

Any cancellation must be made in writing and sent by email to hello@alchemytheatre.co.za.

If booking within 7 days of the event start date, full payment is required and due at time of booking. 

Sharing of Tickets

Alchemy Theatre does not allow shared tickets. Each ticket allows admittance of one person only.

Change of Programme Content, Format and/or Event Timing

Alchemy Theatre will endeavour to ensure that event programmes are correct at the time of the event. Unfortunately, we may need to alter the programme prior to or during the event and reserve the right to do so without notice. We also reserve the right to change the format of the event or postpone the event (where no refund will be issued) or cancel the event (when full refunds will be issued). Alchemy Theatre is not responsible for any loss or damage as a result of a substitution, alteration, format change, postponement or cancellation of an event.

Group Bookings

In order to receive a Group Booking Discount, all members of the group must come from the same organisation (or be included on the one invoice), tickets to be 10 or more, be registered at the same time and registration must be finalised in a single payment. Alchemy Theatre reserves the right to choose when to offer Group Booking Discounts and these may not apply to all events. For Group Booking enquiries, please email hello@alchemytheatre.co.za before purchasing your tickets.

Discounts

Individual discounts or Group Booking discounts will only be applied to the full ticket price and cannot be combined with other discounts.

Payment

For individual and group attendee bookings, payment is required either at the time of booking or within 7 days of an invoice being issued. No admittance will be granted where payment has not been received in full unless a prior arrangement has been made in writing with Alchemy Theatre at hello@alchemytheatre.co.za. If booking within 7 days of the event start date, full payment is required and due at the time of booking.

Contact by 3rd Party Notice

Alchemy Theatre does not share our attendee lists to partners and/or sponsors of specific events.

Recording of the Event

You consent to image, film and sound recording of the event as an attendee/member of the audience at the event. Furthermore, you consent to the use of such recording in any broadcast in any territory in the world.

Limited Liability

Alchemy Theatre excludes to the maximum extent permitted by law any liability for loss, injury or damage to persons or property in or around the venue. Any liability on the part of Alchemy Theatre shall be limited to the value of the ticket fee. 

Allergen Information

We recommend that you always consult your doctor for questions regarding your diet as Alchemy Theatre and its staff, do not assume responsibility for a person’s sensitivity or allergy to food provided at our events. The allergen information provided is based on our ingredient lists as noted for each event. Please note that normal kitchen operations may involve some shared cooking and preparation areas and utensils, and the possibility exists that your food items may come in contact with other food products, including other allergens.

Governing Law

It is important that you comply with all relevant statutes, health and safety regulations and venue regulations when attending the event. In addition, it is necessary to comply with all reasonable instructions issued by Alchemy Theatre during the event. Failure to observe any of these Terms and Conditions will constitute a breach of contract enforceable in law and may result in legal actions by Alchemy Theatre. These Terms and Conditions are governed by South African law and the parties submit to the exclusive jurisdiction of the South African courts.